Delivery Policy

The IYAC ONLINE SHOP (IOS) is exclusively for registered clients. We only deliver to  addresses within Singapore. 

PLACING AN ORDER 

Step 1 – Create your account 

Click on the LOGIN button at the top of the page to create your account.  

Enter your personal details under your account. You only need to do this the first  time. Once you save your entries, it will be securely stored with us for your future  use. Please change your password for security purposes. Read our Privacy Policy here. 

Using your email address and password, you may access your account online at any  time. 

Step 2 – Start shopping 

Products listed on the Site are categorized by brand, category or skin concern. You  can also use the search function at the top of the page to locate a product quickly.  Not all of our products are available for online shopping. Please contact us if there is  something you wish to buy that is not listed on the Site. 

All prices listed are in Singapore Dollars (SGD). The total cost of your order is the  listed price of the products plus 7% GST plus delivery fees. 

Payment can be made securely online by VISA or MASTERCARD only. Read our  Privacy Policy here. 

Step 3 – Check out 

Once you have successfully placed an order and checked out, you will receive an email  notification to acknowledge the receipt of your order, and you will receive an order  number.

LOCAL DELIVERY 

$9 delivery fee for orders less than $300. Free delivery on all orders over S$300 (before gst). 

All orders will be delivered within 3 working days. Once your order has been  dispatched, you will receive a delivery confirmation email, along with a tracking  number for your reference. 

Please ensure that there is someone to receive the package at your designated  delivery address when the delivery is made. 

RETURNS & REFUNDS 

Due to hygiene considerations, all products sold are non-refundable and non returnable. We do not accept exchange of products that have been opened. Please  seek clarification with us should you have any questions regarding our products and  services, we will be happy to help you with your concerns before you place an order. 

Contact Us 

IYAC Medspa 

One Orchard Boulevard #06-04 

Camden Medical  

Singapore 248649 

T: (65) 67389929 

E: info@iyacmedspa.com

Opening Hours: 

Monday-Friday 9am-5pm, Thurs 9am-7pm, Saturday 9am-5pm 

Closed on Sundays & Singapore Public Holidays.